Shipping and Returns

Highland Orthopedic Supply offers 4 levels of shipping for your convenience.

Standard: Delivery up to 10 business days: Free on orders $49.99 or more

Expedited: Delivery up to 6 business days

Rush: Delivery up to 3 business days for all orders in by Noon

Overnight: Next business day for all orders in by Noon

We ship anywhere in the continental United States. There will be additional fees for items shipped to Hawaii, Alaska or Puerto Rico.

• Orders of $49.99 or more will receive free Standard Delivery shipping.
• We use UPS, FedEx and USPS for most orders. See the table below for Highland Orthopedic Supply shipping rates which apply to most orders:

Please note that large items may incur an extra shipping charge.

It is the customer’s responsibility to give us the correct shipping address. Please supply a street address not a PO Box. Orders that are delayed/returned due to an invalid shipping address or PO Box might incur additional shipping charges. We will deliver to military or APO addresses through USPS.

In your absence UPS, FedEx and USPS will often drop your package at your front door. We are not responsible for theft or loss once the item is delivered to your address.

For any questions with our shipping policy please visit our contact page or contact us:

Highland Orthopedic Supply
Email: info@highlandorthopedicsupply.com

Any unopened products may be returned for a refund of the purchase price of that item, not including shipping, within 30 days of date of purchase. A restocking fee of 25% may apply with a minimum charge of $5.00 for handling. Refunds of any opened items that are not defective will be handled on a case by case basis by our customer service department. All products must be returned in original packaging with original labels and with all accessories including warranty card and instruction manual(s). If you receive your product and find that it is defective or physically damaged you must inform us within 24hrs.

Exceptions

• Sterile items
• Any orthotics that have been worn or are not in new condition*
• Cold Therapy Units and Accessories (pads, hoses,etc)
• Compression Shorts
• Skin Care Items
• Post Operative Shoes
• Diabetic Shoes
• Diabetic Ulcer Care Items
• Electrodes and conductive garments that have had their seal broken
• Any Item not in New condition*

E-mail our customer service team at returns@highlandorthopedicsupply.com.  Include your name and order number.  Provide the reason for your request.  We will e-mail you an RMA (return material authorization) number along with instructions on where to send your return.  You will have to mark the outside of the package with the RMA number.  If any item is received without an RMA number on the outside of the package, we will not be able to issue a refund.  You are responsible for all shipping fees on returns.

Any purchased item that is refused at time of delivery will be refunded less shipping costs and charged a 25% restocking fee.